FAQ’s

Shipping & Handling FAQs 

What’s your shipping method?  

All OrijinBissap orders are shipped via USPS or UPS 1-5 Day  shipping. No signature is needed for delivery, but we strongly recommend that someone is around to receive it.  

Where do you ship?  

We are only able to ship to people living in the United States.

 When do you ship?  

To ensure that every bottle of our hibiscus juices arrives fresh, we only ship orders Monday, Tuesday, and Wednesday, Thursday. This ensures that our shipping partners can deliver it within 3 days of leaving our facility.

How much do you charge for shipping?  

Shipping is free for ALL orders

Do I need to refrigerate my products upon arrival?  

Yes, Bissap( Hibiscus tea) are 100 % natural. We recommend you keep it in the fridge to maximize the duration of the shelf so that your juices remain  fresher.

Please refrigerate your products upon arrival.  

How do I track my package?

We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment if you create an account when checking out.

What if my shipment is missing, damaged or spoiled?  

Please email our team at info@orijinbissap.com for any issues, questions or concerns with your order and we will be happy to help you. Our customer service hours are Monday - Friday from 9am - 5pm.

Please include your order number, and photos of any damaged products.
Please contact us within 24 hours or we will not replace or refund your order. Note that we only issue refunds or replacement for spoiled or damaged orders.

Can I cancel or modify my order?

Any cancellations or modifications must be made within 4 hour of order placement. Please email us at info@orijinbissap.com for any cancellations or modifications. Please include your order number in the email subject line.

I have a problem, how do I contact you?

Please contact us at info@orijinbissap.com.

Is your site secure?

Yes, your order is secure, as is your personal information. We do not sell or share your data with any 3rd party. 

Do you have coupons for shopping in your store?

Yes! Please sign up and receive regular coupons and money-saving offers